Help Center

We’re here to help! Browse our most common questions below, or reach out to your nearest Wave location for assistance.

We’ve got you covered. If you’re not satisfied, come back within 72 hours with your receipt and we’ll rewash your vehicle for free.
Yes. Wash Club members can wash up to once per day. Single wash customers are always welcome to purchase another wash anytime.
Please follow the posted instructions when you arrive. Keep your vehicle in neutral, hands off the wheel, and follow team member guidance for a smooth ride through the tunnel.
We safely wash thousands of vehicles every day. Our equipment is regularly cleaned and maintained. Like any friction-based wash, there is a small risk of minor surface wear over time. If you ever have a concern, please contact the location you visited so we can look into it.
We take this seriously. Please contact the location where your wash occurred to report the issue and start a claim. Our team will review and follow up with you.

Water or soap can sometimes collect in mirrors, trim, or roof racks and drip out after the wash. If needed, stop by and we’ll take care of it or rewash your vehicle.
We focus on making it right. If you’re not satisfied, we’ll gladly provide a free rewash within 72 hours.
Like many businesses, our costs have increased over time. We work hard to provide the best value possible while maintaining high-quality service and equipment.
We are a cashless business. We accept credit, debit, and contactless payments for a faster and more secure experience.
Our team is always available to guide you and assist when needed. While most of the cleaning happens in the wash tunnel, our staff is there to ensure everything runs smoothly.
Most locations offer similar services, though some may have slightly different equipment or prep processes. If you have questions, just ask a team member on site.

Still Need Help?

Please contact us or visit the location you visited so we can best assist you!